Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Cyprus Mirror Co. The terms “we”, “us” and “our” refer to Cyprus Mirror Co.
We operate the website https://thecyprusmirror.com, including its information, content, features, products and services (the “Services”). Our online store is powered by Shopify.
These Terms of Service explain the conditions for using our website and purchasing from us. Please read them alongside our Privacy Policy, Refund Policy and the information provided on the relevant product page.
By using our Services or placing an order, you agree to these Terms. Nothing in these Terms excludes or limits any consumer rights that cannot lawfully be excluded or limited.
Privacy Policy:
https://thecyprusmirror.com/policies/privacy-policy
Refund Policy:
https://thecyprusmirror.com/policies/refund-policy
Delivery and collection information:
https://thecyprusmirror.com/pages/delivery-collection
SECTION 1 — CONTACT DETAILS
Cyprus Mirror Co.
Ayia Thekla, Cyprus, 5390
Email: info@thecyprusmirror.com
Telephone: +357 95160884
Website: https://thecyprusmirror.com
Please contact us using these details with any questions about your order, delivery, returns or these Terms.
SECTION 2 — USING OUR WEBSITE
You must have the legal capacity to enter into a purchase contract. If you are under the legal age for doing so, a parent or guardian must make the purchase on your behalf.
You agree to provide accurate, current and complete information when placing an order or creating an account, including your contact details, delivery address and payment information.
You are responsible for keeping your account credentials secure and notifying us if you suspect unauthorised access. You must not transfer or sell your account to another person.
You must not use our website for unlawful, fraudulent or harmful purposes.
SECTION 3 — PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to present our mirrors accurately, including their photographs, dimensions, materials, finishes and descriptions.
Colours and appearance may vary slightly depending on your screen settings, lighting and the environment in which the mirror is photographed. Natural wood may show variations in grain, tone and texture. These variations do not remove your right to receive goods that match their description and meet applicable legal standards.
Please check the dimensions, finish and other product details carefully before ordering. Where a product has different sizes or finishes, the details and availability shown for your selected option apply.
We may update product information or discontinue products. Changes made after an order has been accepted will not retrospectively change that order without your agreement.
SECTION 4 — ORDERS AND ACCEPTANCE
Placing an order is an offer to purchase the selected products under these Terms.
An automated order acknowledgement confirms that we have received your order. It does not, by itself, confirm acceptance unless it expressly states otherwise. We will confirm acceptance of your order separately.
We may decline an order for a legitimate reason, including unavailable stock, an obvious pricing error, unsuccessful payment or a reasonable concern about fraud. If we cannot fulfil an order, we will contact you and refund any payment taken for the unfulfilled items.
If you need to change or cancel an order, contact us as soon as possible at info@thecyprusmirror.com. We will explain the available options. Your statutory cancellation rights remain unaffected.
SECTION 5 — PRICES AND PAYMENT
Prices are displayed in euros unless stated otherwise.
The product price, applicable taxes and delivery charges will be shown before you complete checkout. Please review the total before paying.
Delivery charges depend on the product and delivery option selected. Orders containing products from different delivery groups may have combined delivery charges, which will be displayed at checkout.
Prices and promotions may change, but changes will not affect an order we have already accepted.
If we discover an obvious pricing or product-information error affecting your order, we will contact you before proceeding. You may choose whether to proceed with the corrected details or cancel the affected item for a refund.
You confirm that you are authorised to use your chosen payment method. Payments are processed through the payment providers available at checkout.
SECTION 6 — DELIVERY AND COLLECTION
Delivery options and charges are shown on the product page and at checkout.
ULU mirrors
For our black and gold ULU mirrors, the available options are:
• €40 delivery to your local ACS office.
• €85 specialist fragile delivery directly to your door.
• Free collection from Ayia Thekla by arrangement.
We will confirm delivery or collection arrangements with you. Please wait for confirmation that your order is ready before travelling to collect it.
Designer floor mirrors
Specialist fragile delivery directly to your door in Cyprus: €85, calculated at checkout.
Designer wall mirrors
Specialist fragile delivery directly to your door in Cyprus: €65, calculated at checkout.
Designer mirror delivery estimate
Estimated delivery: 10–20 days from order. Delivery times may vary.
This estimate applies to the designer mirror range and does not apply to ULU mirrors held in local stock.
Delivery arrangements
Please provide a correct delivery address and a telephone number on which you can be contacted.
Contact us before ordering if your property has restricted access or you need a particular delivery arrangement. Do not assume that installation, wall mounting or delivery to a particular floor is included unless we have expressly confirmed it.
If delivery by a particular date is essential, contact us before placing your order so we can confirm whether we can agree to that requirement.
We will notify you if we become aware of a significant delay. Delivery estimates do not affect your statutory rights concerning late delivery, cancellation or refunds.
Where we arrange delivery, responsibility for loss or damage generally remains with us until you, or a person you nominate other than the carrier, physically receives the goods. Different legal rules may apply if you independently appoint a carrier that we have not offered.
Further information:
https://thecyprusmirror.com/pages/delivery-collection
SECTION 7 — RECEIVING YOUR MIRROR
Where possible, inspect your mirror and its packaging when it arrives.
If the mirror appears damaged, incorrect or incomplete, contact us promptly at info@thecyprusmirror.com. Where possible, include your order number and photographs of the mirror and packaging.
Please retain the packaging while we investigate, where reasonably practical.
These requests help us resolve delivery issues. They do not impose a shorter deadline for exercising your statutory rights, and failure to inspect the mirror at the doorstep does not automatically remove those rights.
SECTION 8 — CANCELLATIONS, RETURNS AND REFUNDS
Our 30-day return offer is described in our Refund Policy:
https://thecyprusmirror.com/policies/refund-policy
This offer is additional to your statutory rights.
For eligible online purchases, consumers generally have a statutory right to withdraw within 14 days after receiving the goods without giving a reason, subject to applicable legal exceptions.
To request a return or exercise a cancellation right, contact info@thecyprusmirror.com with your name, order number and a clear statement that you wish to cancel or return the item. You do not need to use particular wording to exercise a statutory cancellation right.
Please contact us before arranging transport so that we can provide the correct return address and practical instructions. Mirrors are fragile and require suitable handling and packaging.
Any conditions applying to our additional 30-day offer do not restrict your statutory rights. In particular, statutory rights concerning faulty, damaged or misdescribed goods remain unaffected.
Refunds, return arrangements and any applicable return costs will be handled in accordance with our Refund Policy and applicable law.
SECTION 9 — FAULTY OR MISDESCRIBED GOODS
You have legal rights if goods are faulty, do not match their description or do not meet applicable conformity requirements.
Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction or a refund.
Any commercial return offer or warranty we provide is additional to your statutory rights. Nothing in these Terms limits the minimum legal guarantee or other protections available to consumers.
Please contact info@thecyprusmirror.com if you believe a product is faulty or misdescribed.
SECTION 10 — SAFE HANDLING AND INSTALLATION
Mirrors are heavy and fragile. Handle them carefully and keep children and pets away during unpacking, positioning and installation.
Use each mirror only in a way suitable for its design and the instructions supplied. Do not assume that a floor mirror is suitable for wall mounting, outdoor use or use in a wet environment unless the product information expressly confirms this.
Where wall mounting is appropriate, the wall, fixings and installation method must be suitable for the mirror’s weight and construction. We recommend using a suitably qualified installer.
We are not responsible for damage caused by misuse, unsuitable fixings or incorrect installation to the extent permitted by law. This does not exclude responsibility for a defective product, incorrect instructions supplied by us or any liability that cannot lawfully be excluded.
SECTION 11 — INTELLECTUAL PROPERTY
The website’s branding, text, layout, photographs, graphics, videos and other content belong to Cyprus Mirror Co. or are used with permission from their respective owners.
You may access and use the website for personal shopping and other lawful personal purposes.
You must not copy, republish, sell or commercially exploit website content without permission from the relevant rights holder, except where permitted by law.
Third-party names, logos and trademarks remain the property of their respective owners.
SECTION 12 — THIRD-PARTY TOOLS AND LINKS
Our website may contain links to third-party websites or provide access to third-party tools and services.
Those providers may have their own terms and privacy policies. Please review them before using their services or submitting information.
We do not control independent third-party websites or services. This does not remove any responsibility we have under applicable law for our own Services or for purchases made directly from us.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
Cyprus Mirror Co. is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Cyprus Mirror Co. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Cyprus Mirror Co., including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Cyprus Mirror Co.
Nothing in these Terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited.
SECTION 14 — PRIVACY
Our collection and use of personal information are explained in our Privacy Policy:
https://thecyprusmirror.com/policies/privacy-policy
Because our store is hosted by Shopify, Shopify also processes certain information in connection with its services. Further information is available in Shopify’s Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
For questions about our handling of your personal information, contact info@thecyprusmirror.com.
SECTION 15 — REVIEWS AND FEEDBACK
If you submit a product review, photograph or other feedback for publication, you confirm that you have the necessary rights to share it and that it accurately reflects your experience.
You give us a non-exclusive permission to display, reproduce and format that submitted content for the purpose for which it was provided, including displaying your review on our website.
This does not transfer ownership of your content to us. We will seek appropriate permission for uses beyond the purpose for which you supplied it where required.
We may remove content that is unlawful, abusive, misleading, unrelated to the product or infringes another person’s rights. We will not edit a review to misrepresent the reviewer’s opinion.
Please do not include sensitive personal information in public reviews.
SECTION 16 — PROHIBITED ACTIVITY
You must not:
• Use the Services for fraud or other unlawful activity.
• Submit false payment details or impersonate another person.
• Upload malware or interfere with the website’s operation.
• Attempt unauthorised access to accounts or systems.
• Collect other users’ personal information without a lawful basis.
• Infringe intellectual property rights.
• Post unlawful, threatening, discriminatory or abusive material.
• Circumvent security measures or use automated tools in a way that disrupts the Services.
We may take reasonable steps to prevent or stop misuse, including restricting access where appropriate.
SECTION 17 — WEBSITE AVAILABILITY AND ERRORS
We aim to keep the website accurate, secure and available, but we cannot guarantee uninterrupted access or that every page will always be free from errors.
We may carry out maintenance, update content or temporarily suspend features.
If an error affects an order, we will contact the customer and deal with it fairly and in accordance with applicable law. We will not use a website error or later change to remove rights arising from an accepted order.
SECTION 18 — LIABILITY
We are responsible for performing our obligations under your purchase contract and applicable law.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Our products are offered for personal and household use. To the extent permitted by law, we are not responsible for business losses arising from a product purchased for that purpose, including lost business profits or business interruption.
We are not responsible for losses caused solely by your misuse of a product or failure to follow suitable safety instructions, except where we remain responsible under applicable law.
All limitations in these Terms are subject to your statutory consumer rights.
SECTION 19 — EVENTS OUTSIDE OUR REASONABLE CONTROL
Events outside our reasonable control may affect our ability to fulfil an order, including severe weather, transport disruption or restrictions imposed by public authorities.
If this happens, we will contact you as soon as reasonably possible, explain the effect on your order and take reasonable steps to reduce the disruption.
This section does not remove your statutory rights, including any right to cancel because of a delivery delay or to receive a refund.
SECTION 20 — SUSPENSION AND TERMINATION
We may suspend or restrict access to the website where reasonably necessary to address unlawful activity, fraud, security threats or a serious breach of these Terms.
Any action we take will not remove rights you already have in connection with an accepted order or a valid claim.
Provisions that are intended to continue after access ends, including intellectual property and applicable liability provisions, will continue to apply.
SECTION 21 — GENERAL TERMS
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A delay in enforcing a right does not mean that the right has been waived.
These Terms, together with the policies and order information expressly incorporated into your purchase contract, describe the agreement between you and us. They do not exclude statements or information that must form part of the contract under applicable consumer law.
We may transfer our rights and obligations to another business only where doing so does not unlawfully reduce your rights. We will notify you where required.
SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Republic of Cyprus.
If mandatory consumer protections under another applicable law protect you, this choice of law does not deprive you of those protections.
Nothing in these Terms restricts your right to bring a claim before a court that has jurisdiction under applicable consumer-protection rules.
If you have a complaint, please contact info@thecyprusmirror.com first so that we can try to resolve it.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our business, website or legal obligations.
The version applicable to a purchase is the version in effect when that purchase contract was concluded, unless a change is required by law or you expressly agree otherwise.
Updated Terms will be published on this page. Where legally required, we will provide notice of material changes.
SECTION 24 — CONSUMER RIGHTS
Nothing in these Terms, our Refund Policy or any other statement on our website excludes, restricts or replaces your mandatory consumer rights.
If there is a conflict between these Terms and a legal protection that cannot be excluded by agreement, that legal protection takes precedence.
For questions about these Terms, contact:
info@thecyprusmirror.com
+357 95160884